ADSL internet connection non-existent

I used to love Afrihost. Your staff are great, but the adsl service has become so awful, that I have moved to another provider. After countless support calls, which usually try to pass the buck, I have bought new routers, had Telkom out here repeatedly. But still, the connection is lost at least every hour. Even after moving me to Afrigreen, the connection is useless, drops constantly, and then takes up to TEN MINUTES to reconnect. So I finally went to Axxess. And guess what? Immediate, perfect connection at great speeds. And it doesn't drop. So no, Afrihost, it wasn't me, my router, my telephone, telkom or my electrical wiring (all of which have been suggested in the last week by your staff). So sorry that a once excellent service provider has dropped the ball so badly. Furthermore, I am very unimpressed with the fact that I have been paying and paying - and getting such horrific service. You should be refunding me for the last 2 months of non-connection and endless time spent on the phone trying to get this fixed. You have cost me business and so much unnecessary stress. Goodbye.