CG
Christian G
1 reviews | Active since Aug 2011
08 Sept 2015, 14:46
ADSL down
ADSL went down on 28 Aug. Immediately requested support. Telkom is blamed. Despite multiple reference codes generated line is still down. Latest code is #HJQ-***1. Generating new references obviously doesn't work. Somebody must act and re-establish service. Additional cost incurred to buy mobile data now at R 507. Too bad, I used to like afrihost, but this is pathetic. I want: 1) ADSL to be re-established. 2) Compensation for additional expense.
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Afrihost.com's replyOfficial
09 Sept 2015, 12:06Hello Scipio,
We have asked our Critical Care Team to take over the fault handling and resolution of your ADSL line fault.
The Critical Care Team will ensure that a Telkom Technician is dispatched as quickly as possible, and will remain in contact with you to ensure that the fault is fully resolved.
Once the fault has been corrected, and service has been restored, you will be credited for the time that you did not have service on your Telkom ADSL Line.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We have asked our Critical Care Team to take over the fault handling and resolution of your ADSL line fault.
The Critical Care Team will ensure that a Telkom Technician is dispatched as quickly as possible, and will remain in contact with you to ensure that the fault is fully resolved.
Once the fault has been corrected, and service has been restored, you will be credited for the time that you did not have service on your Telkom ADSL Line.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
Afrihost.com's reply09 Sept 2015, 12:06
Official
Hello Scipio,
We have asked our Critical Care Team to take over the fault handling and resolution of your ADSL line fault.
The Critical Care Team will ensure that a Telkom Technician is dispatched as quickly as possible, and will remain in contact with you to ensure that the fault is fully resolved.
Once the fault has been corrected, and service has been restored, you will be credited for the time that you did not have service on your Telkom ADSL Line.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We have asked our Critical Care Team to take over the fault handling and resolution of your ADSL line fault.
The Critical Care Team will ensure that a Telkom Technician is dispatched as quickly as possible, and will remain in contact with you to ensure that the fault is fully resolved.
Once the fault has been corrected, and service has been restored, you will be credited for the time that you did not have service on your Telkom ADSL Line.
If you have any questions or queries with regards to the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,