Activated Autoresponder Damaging My Business

I am very disappointed in Afrihost's hosting service of my email domain.

It is 9 November today, and my 'out of office auto responder' has been incorrectly activated since 2 October. I specified on Client Zone that it should automatically deactivate on 1 October. I was on the line with Afrihost on 11 October and Warren assured me it is rectified.

This process has now seriously negatively influenced my practice as new prospective clients think that I am STILL on leave. How is this glitch so difficult to rectify?

PLEASE ADVISE URGENTLY!