Accounts problem

Ticket ID: SKM-***7

On the 25th of Fed 2021 I made a payment to Afrihost using my credit card, the payment was done vie their portal. Each time I made a payment, at the end of the transaction I did not get a message to say the payment was successful or not. As a result I attempted the payment a couple of times. x3 times to be axact, it was on the 3rd attempt that I realized that the payments had gone of on all 3 occasions.

I contacted Afrihost to request a refund, but was told only one payment is reflecting on their side. I was then requested to provide proof for the other payments in the form of my bank statement, I got in touch with the bank and and got hold of the required proof.

To my surprise I was told they still can't allocate the payment as they are not able to find it. I went back to the bank to confirm that the payment had gone through and on all 4 times I confirmed with Nedbank I was told the money had gone through. I spoke to Vallencia, Richard, Lee-ann and Stacy who said they could not find the payment.

Only Mntobisa confirmed the the payments were there and the she would escalate the matter, after she had done that I did not hear anything for two day till I called again to make an enquiry . To date the money is not in my Acc, Afrihost can not find it again. Nedbank has said it is gone.