Accounts

I get informed today by Valencia my account has been credited and i should use the link below and my account is active. Surprise Surprise, nothing is active exactly the same a gentleman told me yesterday at 10:35. I question it and what do I get one of the accounts managers are looking at the account now? WOW. So there was issues around a DATA sim, great its done now, but my account was disabled. So I received the fixed lte device today. I phoned in at 10:35 while holding on for 15min before getting helped. The gentleman said he is quickly going to check, I was placed on hold, he returned, said that its been resolved as thesim has been cancelled and the sim Pro Rata and courier charges has been reversed and my account balance is R0.00. Great. I asked him how do I get the LTE activated, he said as soon as my account is activated, it will be working, and that he will do it now and phone me.

At 14:29 I have not heard from him so I phoned in again, this time I waited 5min for someone to assist me, Mathabelo, she said her name is. I explained and she said that she is just going to verify with the gentleman can I please hold on, 31 min later after being on the phone for 36min I closed the call. Seriously placing me on hold for 31min and not even having the courtesy to say sorry still checking, or can I phone you back in ***xxmin? No let the customer wait.

Can you please tell me when my account will be active and when the LTE package I received today will be activated? I cant understand why when I have Simphny Africa, a antivirus through you as well my account can ever be disabled. Can you give me feedback by the close of business today? 17:00 if its not to much to ask.