Account verification?......

I subscribed for a Mobile 2 data plan on Tuesday the 10th of October 2017, all went well, I sent all the necessary documentation to prove that I do in fact exist, but this is where everything went south. I have created numerous queries, even phoning, as to find out why my account till the time of this message, has not been verified? On Clientzone it says my account has been suspended until settled? I'm not even verified yet?? please can someone just explain to me why this is taking so long........ I need this data to run my business, so it is crucial.

Thanks