Account update problems

Hi, I've been having problems with this account for the last few months, but I've been trying to change the account debit order for the last 2 months and have had endless problems updating, to the point that it was escalated. We sent through the forms and all the details in order to change the account and still nothing has been done. I have sent the review form twice already and was promised that it would be sorted within hours, this is the 2nd day and I've been told the tickets system is backlogged and i cannot be helped as the manager (Wendy) is sitting in her office and unreachable. This is unacceptable as its affecting my business, and I have no access to my websites which I need to transfer to another service provider, due to this incompetence.

Please can i access my clieantzone in order to transfer all domains to another service provider

Regards, Paul Camacho