Account transfer to new address unsuccessful

I relocated recently.

I logged the transfer/migration of my account to the new address on 30SEP2024.

I received confirmation per email that the new address has a fibre line and that the transfer will be completed in a week on 21OCT2024.

I physically relocated on 01NOV2024.

Today is 11NOV2024; 16 Business Days after 21OCT2024.

This morning Openserve, from the branch of my previous town, phoned me to arrange for the installation of a fibre line. This is a repeat of the same phone call I had last week Monday and comes after I had daily interaction with Afrihost to correct the details that seem to be mixed up on their end.

I have spent close to 4 hours with Customer Support to resolve the issue. The ultimate verdict was that the new address is unverified and I had to provide the Transfer document as Proof of Address.

I work remotely and require a strong, uninterrupted connection to an international VPN and international calls.

I was able to use phone hotspot for 4 days, but since Friday my connection drops every 2-5 minutes and I need to repeatedly log into the hotspot again. I cannot perform my work and I need to finance additional phone data of 3-5GB per day in addition to my Afrihost account.

Please resolve this matter with urgency.