Account Suspended Despite Payment – Unacceptable Service

My account was suspended because my old bank card expired. I updated my details with a new card, and the payment was immediately deducted from my account. Despite this, my service remains suspended.

I have spoken to several consultants who all apologised and promised to escalate the matter, yet the escalations were repeatedly sent to the wrong email address. I even requested to speak to a Team Leader Thandiwe Mahauke, but instead of assisting, she emailed me rather than addressing my issue directly, FYI the email was sent while i was on the phone, she could not talk to me but she had time to email me.

As of today (04 September 2025, 7:30 pm), my line is still suspended, and all I keep hearing is the word “escalation” with no action. This is the worst service I have ever received. I am paying for internet that I cannot use, and the lack of urgency or accountability from Afrihost/Vuma is unacceptable.