RK
Riaan K
1 reviews | Active since Feb 2015
25 Feb 2015, 14:23
Account suspended because of chargeback
I received an sms from Afrihost this morning saying that \we have received credit card Chargebacks against your account ...". I spoke to Samantha at accounts regarding this. She could not tell me when the money was reversed and advised me to seek further information at my bank. This I did"
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Afrihost.com's replyOfficial
25 Feb 2015, 15:39Hello riaankoe,
We apologise for any frustration caused.
The chargeback is the error message the bank has given our system that the payment has not gone through. Unfortunately, we cannot provide a service if the service has not been paid for.
You can confirm with your bank, as per the message the bank submitted us, the payment has not gone through and will need to be settled. You can settle this amount in ClientZone. You can contact our accounts team at *** and they can assist with any payment related queries you my have.
Regards
The Afrihost Team
We apologise for any frustration caused.
The chargeback is the error message the bank has given our system that the payment has not gone through. Unfortunately, we cannot provide a service if the service has not been paid for.
You can confirm with your bank, as per the message the bank submitted us, the payment has not gone through and will need to be settled. You can settle this amount in ClientZone. You can contact our accounts team at *** and they can assist with any payment related queries you my have.
Regards
The Afrihost Team
Afrihost.com's reply25 Feb 2015, 15:39
Official
Hello riaankoe,
We apologise for any frustration caused.
The chargeback is the error message the bank has given our system that the payment has not gone through. Unfortunately, we cannot provide a service if the service has not been paid for.
You can confirm with your bank, as per the message the bank submitted us, the payment has not gone through and will need to be settled. You can settle this amount in ClientZone. You can contact our accounts team at *** and they can assist with any payment related queries you my have.
Regards
The Afrihost Team
We apologise for any frustration caused.
The chargeback is the error message the bank has given our system that the payment has not gone through. Unfortunately, we cannot provide a service if the service has not been paid for.
You can confirm with your bank, as per the message the bank submitted us, the payment has not gone through and will need to be settled. You can settle this amount in ClientZone. You can contact our accounts team at *** and they can assist with any payment related queries you my have.
Regards
The Afrihost Team