Account disabled without explanation
I was with Afrihost for the last 3 years I am very amazed that they stopped my services due to consultants not updating my billing details.<br> <br> I am disappointed at the way the matter was handled as my account was just disabled my account due to incorrect billing that i complained about a couple of times.I changed my bank details and i updated them a couple of times and i queried a billing issue as i supp**** the details online and i spoke to a few consultants to rectify this and I was promised that it would be fixed. From the last report i posted on hello peter I was just told Afrihost wont do business with me again????<br> <br> I believe the matter would have been resolved in a fair manner because I am now stuck because I cant use the services I once enjoyed. This is not how you handle long term clients really.<br> <br> I would like to get a chance for my account to be enabled and for me to use the services I once had.<br> <br> I feel I was unfairly treated. <br> <br> <br>
Unfortunately your account was terminated due to repeated failed payments. Our system will submit any outstanding balances using the payment details supp**** by our Clients through the ClientZone or Afrihost App. Each Client needs to ensure that the respective payment details are kept up to date, and are valid payment details.
Our system does allow up to a certain amount of payments to fail before action is taken, we understand that banking errors do occur. As per our Terms and Conditions, if multiple payment failures occur over a 6-month period, action will be taken to permanently terminate the account.
If you have any questions or queries with regards to the above complaint, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,
Unfortunately your account was terminated due to repeated failed payments. Our system will submit any outstanding balances using the payment details supp**** by our Clients through the ClientZone or Afrihost App. Each Client needs to ensure that the respective payment details are kept up to date, and are valid payment details.
Our system does allow up to a certain amount of payments to fail before action is taken, we understand that banking errors do occur. As per our Terms and Conditions, if multiple payment failures occur over a 6-month period, action will be taken to permanently terminate the account.
If you have any questions or queries with regards to the above complaint, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
Best regards,