Account disabled

<p>Have been struggling for 3 months already trying to transfer a package I have with my brothers number that is on my account to his own account but all I hear is stories, his account has been disabled because of their incompetence and saying I must send ID and fill in a form online so they can re-active the account again but I have done it a few times already and still nothing even after a month has past they stopped responding. I have been a client for 5 years but I am considering moving somewhere else and also a few of my colleagues.</p>