Account debited in full and money not credited for fibre service cancelled

To Whom This May Concern:

I cancelled my 4mpbs fibre line on the 28 September and have been debited in full. I moved house and didn't know that I had to cancel the service on the 25 September. How do I use the fibre in the area where I moved if there isn't a fibre in the area. I have phone accounts to my credit and they refuse to credit me. I was a loyal Afrihost customer and this experience make think twice in future on who I choose for adsl or fibre internet connection.