Account billed for an order that was pending fibre line connection fixing and activation by Vumatel

My husband placed an order with this stupid company for a home fibre service. While process is still in order stage, a bill of over R5000 showed up. They added a router of over R3k, a backup LTE or whatever connection for when fibre line doesn't work, which was billed twice for about R700. At the time of raising the charges, Vumatel had not even been to our premises to inspect that the fibre line is complete and active. They just checked remotely and said everything is working 100% which was not true. We're new tenants in the property so we wouldn't know the history with Vumatel for previous tenants. Vumatel finally came weeks after the bill was raised, despite us having canceled the Afrihost order due to the *****ulent billing on our account. They indeed established that the equipment was not complete and the line was not usable unless they gave us the full equipment and showed us how to plug in and operate everything. Additionally, we cannot connect without a router, which Afrihost was not upfront about. It's been a battle for weeks now, where we're trying to have these people reverse all these charges on our account. We cannot have any other ISP assist us until they finalise the order cancelation, which they're refusing to do. So I'm spending more and more money of data charges, airtime because I have to call them every day and explain the very same story to each and every operator that picks up my call.