Abysmal technical support service

So two weeks without an Internet connection, 160min phone calls later and I still don't have a Telkom technician attending to my request. I've contacted Afrihost several times over the past two weeks and still keep getting the same stalling response of "Telkom has escalated the call and are actively working on it" I've also been advised that it has been marked of urgent attention, yet there's still no technician that has been assigned to my issue. So much for "Pure Internet Joy" I'm unimpressed by the lack of service or feedback I'm getting from Afrihost. Someone needs to attend to this ASAP.