Abysmal service from Afrihost

Paid for airtime at 08h00 Friday 04 September. Invoiced and purchase confirmed by Afrihost. Nothing credited to phone. Tried calling, Afrihost's Whatsapp help line, sent email, messages and commented on Face Book. Now 13h49 Saturday 05th and STILL NO RESPONSE from Afrihost. Client service non existent. Had there been any service whatsoever it may have reached the level of appalling.