Absolutly poor after sales service

Absolute donkey sh*t. I'm trying to migrate to a new service provider, so they manage to cancel my data connection but no matter who I call I can't get them to release my fiber line. It's 5 days after it was meant to be canceled. Stuck at home with no internet, unable to do my work, losing money every day I can't bill my clients for the work lost. Every time I phone them they just tell me they have escalated it. "They are waiting for their technical department to process the cancellation."

WHAT IS THE POINT OF REQUESTING YOUR LINE TO BE CANCELLED ON A CERTAIN DATE IF YOU GOING TO DO IT WHENEVER IT SUITS YOUR TECHNICAL DEPARTMENT!!!!!

You are literally holding my fiber connection hostage and I won't recommend your service to anyone. Get your sh*t sorted.