Absolutely the worst experience ever!!!

<p>Absolutely the worst experience ever!!!</p> <p>Fault was logged on 13 November due to ADSL only syncing at 1mbps. It took them 12 hours just to respond to the ticket that was generated automatically. After initial responce stating they will investigate and then provide feedback another day went past and on 15 November then only was a proper fault logged. During this time I did cancel my subscriptions with them as I don't see the point in paying for service not received. Now again 2 days later after numerous calls agents promising that the matter will be fixed still nothing. I did speak with one of the line managers today and yet again promised to get back to me by 5 either via email or via the support ticket and still here we are nothing. People complained when you were associated with MTN at least then we had feedback. Again yes #datamustfall but seemingly also #servicemustfall. </p>