Absolutely terrible service

I changed my package and have proof of same, this was done over whatsapp live chat. I have screenshots to prove same. however my debit order was returned unpaid due to Afrihost trying to debit a higher amount R617, as opposed to R417. I first spoke to Richard at accounts who put me through to their tech dept, the technician told me that they charged me more as I asked them to look after my line which was not the case. after 26 minutes, he put me through to collections. I held on for a further 15 minutes and thereafter ended the call as it was time consuming. I called back and spoke ti Stacey - Lee, and instead of finding a solution she found problems. she asked me to finally email her the whatsapp chat which I did and promised to call me back thereafter. well she didn't! she merely sent me an email that I am liable for payment will no call back, despite me responding to her email to call me back as I need clarity. I called again, spoke to another lady who promised to call me back in 5 minutes, and gone 1 hour later, no calls,. Afrihost, your service is amazingly terrible! your customer service is of extreme dissatisfaction.