Absolutely speechless over lack of service delivery and lies!!

I joined Afrihost close on 3 months ago. I received a modem [initial order was quite quick] and the installation took a while but understandable as reliant on Telkom/Openserve.

1 day after line was up and running and functional my modem started to give hassles. Contacted Afrihost on their call centre and it was confirmed that there was a problem with my modem and that a new modem would be ordered.

I was subsequently charged and paid for the delivery of the new modem as well as the last 3 months of internet usage - R647.00 per month.

I have yet to date [after many many phone calls, e-mails and as they put it 'support queries'] received my modem or 1 phone call back, as promised everytime I call, to try to assist or get my problem assisted to.

I have now had enough of Afrihost and have left them an ultimatum - what's the chances they will now get back to me.....

Disgusted and Frustrated!