absolutely shocking service and support

<p>I switched over to afrihost on the 1st November and I have regretted it ever since.</p> <p> </p> <p>it has been one blunder after the next since joining them.</p> <p> </p> <p>first their site claimed it would take 2 days to process the upgrade of my line from 10 to 20 mbps.</p> <p>not only did I not receive any notification that the upgrade request was received but when I enquired as to when it would be ready I was told 10 days.</p> <p> </p> <p>next my internet speed has been atrocious since I made the switch and continued /repeated attempts to sort this out with their support has fallen on deaf or incapable ears.</p> <p> </p> <p>my initial complaints were made on the 2nd and now we are the 8th. My line is absolutely unusable at this point!</p> <p> </p> <p>to top it all off I had to take a special colour copy of my ID as afrihost refused to accept a scanned black and white copy which two banks were more than happy with</p> <p> </p> <p>I can't express enough what an absolutely shocking experience this has been!</p>