Absolutely shocking

The absolute worst experience for the past 2 weeks with Afrihost and Frogfoot. I used to recommend Afrihost but never again. After 2 weeks they still could not resolve my fibre connection, and blame shifting just moves between the two service providers. Then when they try something new, you have to start the whole troubleshooting process again. They keep on insisting that I have to connect directly to a LAN port - no matter how many times I have to explain I don't have one. I spent more than an hour on a call, then was told they would phone back (just for them to leave because it was 5pm). I had people from Frogfoot in my house trying to resolve it for 3 hours. Still nothing. And everytime when they have tried something I have to go through the whole process again. Im tech savvy, I cannot imagine how debilitating it must be for someone that does not even understand any of the language they use. Now they want to arrange for Frogfoot to come out by I would have to pay a call out fee because I could not do a LAN cable test. How do you support your clients that don't have the necessary tech equipment YOU require to test your lines.