ABSOLUTELY PATHETIC!!!!

Been logging fault after fault about my ADSL not woking. Tried calling the call center but was caller 35 and 20 respectively so cut the call and decided the write this complaint. So on Feb 3 I asked the price to upgrade to a 4mbps line. And suddenly... my internet performance went down. Not sure if this is a coincidence or... When I do speak to to agent the excuse is you the buggiest call centre is SA which is an EXCUSE. Then I am told my filter is faulty EXCUSE 2 so I removed the filter. No I am told Telkom infrastructure is faulty, Excuse 3. It seem like you guys are good at passing the buck and making excuses for the useless service you provide. If the useless service is the result of load shedding then close up shop or put solar panels. I don't care but I am paying for a service and I expect a service. So... if you can't provide me with a reliable service you need to refund me my fees for the month AND provide my with 3g data at the same price with the same data until the ADSL is fixed. You guys need to to get your act together...<br> <br> <br> Tickets logged:<br> #WZW-***6<br> #XWR-***6<br> #AAO-***6<br> #WZW-***6<br> #FFK-***7<br> <br>