Absolutely no care about a customer

I have had numerous support calls, whatsapps and emails with Afrihost, and as a result of my extreme dissatisfaction, I've decided to cancel my account. Below is the summary of issues:

No ADSL from 15 Jan to today (10 Feb). However I have been charged for Feb, despite Afrihost making NO effort to follow up with Telkom on the line. I have been promised a credit via Twitter support for the Feb amount and have yet to receive it. See Twitter exchange with Afrihost attached. I placed a fibre order in September 2019, and have been following up with Afrihost since 31 December 2019, when my complex installation was done to get my line installed. Afrihost only submitted the installation order to SADV on 24 Jan 2020, despite my NUMEROUS follow ups. SADV confirmed line active on 6 February. Afrihost has not been able to activate, or provide me with feedback on the delay since. I have cancelled my fibre order. I have requested that the router Afrihost provided is picked up from me. I do not accept any charges for this, despite opening the router, as it is undamaged, and the only reason for returning it is Afrihost's terrible service. I cannot delink my credit card from your platform. I do NOT accept any futher charge, and expect a credit for my ADSL February bill. If this is not forthcoming, or if any further charges are levied on my credit card, I will log a Consumer Protection Act complaint.

Please do the following: Aknowledge receipt of this email Cancel all Afrihost services in my name Remove my credit card details from your systems. Regards Zainab