Absolutely *********** support agents.

I have opened multiple support requests through different channels only to be ignored after a few responses. No support agent has really tried to empathise with my issues and each offers me the exact same steps to try resolve the problem as if they just follow a check-list regardless of what I have told them I have already done on multiple times.

Here is an excellent summary of my last interaction with a support agent.

Me: Hi guys I have connectivity issues specifically to international websites. Here is a traceroute to afrihost.com and a continuous ping. Here is a speedtest showing that my speed is as expected despite having no connectivity. Support staff: Please switch off your ONT Me: Okay, I'll do it, again, as I have done it with all previous support agents. Support: Please check your internet again after turning it back on Me: Cool. I have turned it back on. The situation is still the same. Support: Please can you send us a traceroute. Me: I already did but here you go , here's another trace route. Support: Please do a speed test. Me: I already did that but here you go, another speed test. --------------- usually they start ignoring me after this point.

I have tried for days on end to get this solved but it looks like all the competent network engineers/support staff from a few years ago do not exist anymore to provide proper solutions to this kind of issue.