Absolutely *********** - A Month of Waiting

I ordered a fibre line from Afrihost ion 12 June 2019. The router was delivered quickly. Then I waited a week to hear from Openserve to schedule a installation date (as I know their lead time is a week on average) - I heard nothing. I then decided to contact via WhatsApp and was told to just wait and I will be contacted within 24-48hrs. No contact. I tried again on WhatsApp and still no reply.

Fast forward to the next week (after contacting several times) I was chatting to a consultant on WhatsApp who then proceeded to tell me that Openserve responded and said the following "Order cancelled: Duplicate orders. Retail orders pending on this address". The supervisor then said that the order must be cancelled and reordered on their side. Finally on the 27th of June the order was re-made and I got a new reference number. During the next week, I contacted again and asked for a status, once again I got told that Openserve will contact me within 24-48hrs to no avail.

This morning I was at my wits end and decided to call the customer centre. After explaining the whole scernario and holding for a while I get told by the consultant that in the spreadsheet that Openserve sends them, there is no name associated with my reference number. Now I'm livid. I tell the consultant that if I do not have this line installed by the end of today (5 July 2019) I am going to cancel and find another ISP.

What really upsets me is that countless other consultants have spoken to me and not one really put effort into helping me. I have to beg them to assist me and I am fed up. I've always recommended Afrihost to friends and family and now I am so utterly disappointed.

It has been almost a month and my patience is up. Why does it always have to get nasty before a problem is solved?

Once again, if my installation is not done by the end of today - I'm done with Afrihost forever.