HM
Harold M

1 reviews | Active since Aug 2013

11 Oct 2019, 13:13

ABSOLUTE SHOCKING SERVICE DELIVERY: Blame Game between Afrihost and Vumatel

I constantly get bombarded by emails from Afrihost to take up their service. So, in regret, I do and cancel my fibre with Telkom. its over a week now and Afrihost blame Vumatel and Vumatel blame Afrihost - still no fibre service after their 7 day lead times. I so so so regret cancelling Telkom who provide far superior customer service and delivery at the same prices and you deal with one company without blaming another - DO NOT move to Afrihost or Vumatel as you will be pushed from pillar to post as they blame each other and you become frustrated and your phone bill escalates as you follow up with them. Afrihost will tell you that you must follow up with their third party contractors like Vumatel to enquire why they havent booked your installation - DO NOT consider either of them rather consider Telkom as I promise you your service delivery with Telkom is more superior.

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