Absolute Shocking Service

<p>I have had poor internet service since the 21st July i have logged 5 tickets with them and to date all i get from them is try this try that, i had to eventually request that they log a call with Telkom to check my line. I have request 4 times for their OPS manager to contact me and this person has not had the decency to call me as requested to explain the problem. I have been paying for a service that i have not been receiving and they seem not to care about. I eventually had a Telkom come around after much delay only to be told that he suggests the entire line be replaced and left giving ME a number to call and chase up. I thought Afrihost would OWN this fault as in their contract they say we handle all your calls with Telkom and make it a better experience, well not true. Today Saturday 30th July another Telkom guy arrives at 9am and asks what the problem is, when i explained what the previous Telkom guy said he seemed very uninterested as it looked like a lot of work. He leaves saying he will come back shortly and needs to check something and never hear from him again today, it's now 17:30 and still poor slow speed. I still want to speak to this OPS manager and wonder if having to resort to this forum might help fix my problem. Afrihost DO NOT mail me saying we sorry to hear about your problem again JUST OWN THE FAULT and get it fixed.</p>