ABSOLUTE ****!!!

I am shocked at the level Afrihost ****s its customers! Debiting my account for R993 without any service !

A few days ago I opted for the Octotel Fibre package Afrihost offers of which due to them never returning my calls, I registered online for the service. Still having no feedback from them, I was unsure about the timelines involved, I decided to CANCEL the service a day later via the online portal!

The next morning I receive a text saying my router will be delivered today, so I immediately called the call centre and this time eventually got through. I explained to the agent that i cancelled my package and that I was now receiving a router! He said I just need to send the router back with the delivery company and I am not liable for any costs!

Not very sure about the feedback I called Dawn Wing to ensure they dont delivery my router however I get a text later in the day saying my router is delivered!!! The router was not delivered to my home as I was not at home

Thinking this was over, I get notified from my bank a debit of R993 from Afrihost!!! How can I be debited for a service that NEVER HAPPENED!

AFRIHOST CLAIMS TALL REMARKS OF NOT BILLING YOU UNTIL THE FULL SERVICE IS RENDERED AND THEY NOW CHARGE A PENALTY!

ABSOLUTE ****!!!