Absolute nightmare, dismal customer service and never do what they promise

Not that it matters writing this, as Afrihost does not respond to any of these complaints, however important for those wishing to engage Afrihost, to expect dismal customer support and technical support in the event you want to upgrade your line.

I requested an upgrade approximately three weeks ago. They tell you its immediate, however this is un-true. They bill you pro-rata and then bill you the new amount on the 1st of the following month, without doing necessary checks and balances to ensure you are in fact upgraded. I have had several WhatsApp chats with them, calls and email correspondence stating, that despite them upgrading the line, that it in fact has not been upgraded.

They neglect to keep a history of your chats, nor log problem faults on first engagement forcing you to repeat yourself every time you engage, with the same result of "no upgrade done".

They promise to call you back and escalate the matter, but never get back to you nor do what they promise.

Now I am battling to get a refund from them and get them to cancel the line in its entirety.

Good luck to you choosing Afrihost as your ISP!