A money pit of zero service filled with lies

<p>I have been a loyal Afrihost customer for 2 years now and have always been happy to sing their praises.</p> <p>Over the past 4 months my tune has changed.</p> <p>I started experiencing speed problems on my ADSL line in Feb and logged a support ticket.</p> <p>Cut to 4 months later and I have experienced every bad form of support you can imagine.</p> <p>I've been promised visits to my property from Telkom 4 times with only one appearence where the guy did NOTHING but say everything was fine and he was going to check the exchange. Afrihost will then go on to tell me that everything is fine while my line runs at less than HALF the speed I pay for. </p> <p>I have done everything asked of me, checked and replaced modems and cables, refreshed and renewed ports through command prompt, you name the technobabble and I've tried it.</p> <p>After all this BS, to avoid further headaches, I decided to rather downgrade my line to accomodate the lack of service I was getting, only to find out that I am being charged for 8mbps line rental on my 4mbps package. Which means I am paying almost R200 pm more than I should be, for something I couldn't possibly benefit from and when I talk to accounts and support about it, they go back to telling me to test my line???!!! </p> <p>I am utterly disgusted at the service and I recommend that everyone steer clear of a company that doesn't give a single F*** about anything other than the money they can squeeze out of trusting people.</p> <p>Congratulations Gian, you did it.</p> <p>Your company officially sucks harder than Telkom.</p>