A mixed bag

A mixed bag of good and bad. Service and support kind of here nor there, friendly but not getting results. MTN 5G is a mere 2Mbps (Yes, 2 Mb, not 20, or 40, or 100, but 2, like "two") Adsl was faster than that 30 years ago, and they cannot solve the problem. For over a month now. Upgrades and downgrades on the app or online is easy, but what does that help if the connection is below standard? But I think they do try, but do not really know the meaning of the word "excellence". Do any SP in SA know the meaning for that matter?