A disappointing experience.

I moved into a new house a week ago and had Afrihost with Vumatel scheduled to do a fibre line installation and router delivery. All went well with prompt responses and a quick line installation. The problem is that the line that was installed had a fault that needed to be rectified. I sit now, a week later having spoken to countless Afrihost employees and am still without internet. While the response is immediate, nothing has been done to have the line fixed, despite me expressing the urgency of the matter. I finally had enough and cancelled my contract this morning. In a great twist of irony, within a couple of hours of cancelling, they managed to get someone to collect my router! If the same sense of urgency had been used in getting the line fixed, perhaps I would still have them as my ISP.