A Complete Disaster – Afrihost & Vumatel, Do Your Jobs!

We have had the absolute worst experience with Afrihost and Vumatel, and after 11 days of pure frustration, it’s time to call them out publicly.

At the beginning of January, we submitted a fibre transfer request to Afrihost, and we were told it would be ready by 31 January. We moved into our new home on the 31st—only to find that the fibre wasn’t working. Since then, it has been nothing but excuses, incompetence, and zero accountability.

We immediately submitted a ticket and were told to wait 24-48 hours. It is now 11 February, and we are still waiting! Numerous tickets have been opened, yet the problem remains unresolved. The root cause? The complete and utter breakdown of communication between Afrihost and Vumatel.

Here’s a highlight reel of the failure so far: • Wrong address multiple times – How hard is it to get this right? • Ticket submitted as a new installation instead of a transfer – Basic attention to detail, missing. • Excuse after excuse – “Another ticket has been opened; wait another 24-48 hours” on repeat for 11 days. • No communication – If we didn’t follow up ourselves, we would know nothing. • We had to do their jobs for them – We had to go directly to Vumatel to correct Afrihost’s mistakes, yet the cycle continues. • Previous tenant cancelled fibre in December, yet they claim the line hasn’t been released.

The only reason we even have any information is because we have been chasing this ourselves. Afrihost has been completely useless, failing to communicate even the most basic details correctly, while Vumatel keeps closing tickets with incorrect information.

We are paying for a service that has not been delivered, and instead of any urgency, all we get is empty promises and a never-ending loop of incompetence.

Afrihost and Vumatel, this is beyond unacceptable. Fix this immediately. We are on our last straw.