A bitter Afrihost experience

I have never been more disappointed than I am today in tech company and the experience has been pity-full, considering this is rated SA's best ISP by consumer rating.

I recommended Afrihost and Vumatel to a family for the internet access. It is now 2 weeks, yes TWO WEEKS, that there is still no internet access.

For a company that prides itself in customer service I am APPALLED how something like this could have seeped through the cracks? No escalation process, no Manager has called and every time having to explain yourself time and time again WHAT the problem is, only to be given empty promises.

Ive been calling for the whole week requesting to speak to a manager, and to date - I have received none.

To top it off - a debit was done for a service that is not even working...

This experience has left a very bitter taste in my mouth and family members, and I am regretful for every recommending this company as an ISP - I expected more.