A BIG disappointment

To say I'm getting the worst service is an understatement. Ive been experiencing interrupted service from Fibre for the last year and half. I have been calling Afrihost since to get assistance. They also seem to say the same thing that leads to 0% resolution. I'm either told it's Openserv, told to connect my laptop to the box, do the command or use a toothpick for the past year, but I'm still experiencing issues. In one day my internet switches off about 15 - 20 times. Also most service agents I find to be nonchalant about queries ...they have a " its not my job" attitude, one of the agents i found abusive and forceful. Really horrible service. I found out 2 weeks ago that I had 2.5 and 5G from the Openserv technicians that came to assess. For the past years Afrihost technicians only told me about 2.5 and all my appliances was only picking that one up, whilst I was paying for 5G services without actually having access to it. I don't know what has happened to this company in the past two years but I would definitely not recommend it to anyone. Save your money and headache.