PC
Philip C
1 reviews | Active since Jan 2010
12 Jul 2015, 20:04
9 hours and R 10 000 later my account suspended
I spent 9 hours trying to resolve an email account problem and it took an enthusiastic Teboho to resolve something eight people could not do. I asked for a credit and my account was suspended. Always had good service from them but this sucks. seriously.
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Afrihost.com's replyOfficial
13 Jul 2015, 16:05Hello kimberley,
If you experiencing any sort of downtime on your Hosting service, we can definitely look into some form or reimbur*****t for you, as we strive to make our service as reliable and stable as possible across all platforms.
We will however need to carefully examine the cause of the issue, and how we can go about preventing it from happening again.
Ideally we would like to speak to you in person with regard to this, however the contact number provided went unanswered.
Could you perhaps provide us with a number we can contact you on or provide a breakdown of the issue that you experienced, you will be able to reach us directly using ***.
Kind Regards,
The Afrihost Team.
If you experiencing any sort of downtime on your Hosting service, we can definitely look into some form or reimbur*****t for you, as we strive to make our service as reliable and stable as possible across all platforms.
We will however need to carefully examine the cause of the issue, and how we can go about preventing it from happening again.
Ideally we would like to speak to you in person with regard to this, however the contact number provided went unanswered.
Could you perhaps provide us with a number we can contact you on or provide a breakdown of the issue that you experienced, you will be able to reach us directly using ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply13 Jul 2015, 16:05
Official
Hello kimberley,
If you experiencing any sort of downtime on your Hosting service, we can definitely look into some form or reimbur*****t for you, as we strive to make our service as reliable and stable as possible across all platforms.
We will however need to carefully examine the cause of the issue, and how we can go about preventing it from happening again.
Ideally we would like to speak to you in person with regard to this, however the contact number provided went unanswered.
Could you perhaps provide us with a number we can contact you on or provide a breakdown of the issue that you experienced, you will be able to reach us directly using ***.
Kind Regards,
The Afrihost Team.
If you experiencing any sort of downtime on your Hosting service, we can definitely look into some form or reimbur*****t for you, as we strive to make our service as reliable and stable as possible across all platforms.
We will however need to carefully examine the cause of the issue, and how we can go about preventing it from happening again.
Ideally we would like to speak to you in person with regard to this, however the contact number provided went unanswered.
Could you perhaps provide us with a number we can contact you on or provide a breakdown of the issue that you experienced, you will be able to reach us directly using ***.
Kind Regards,
The Afrihost Team.