8 days without internet

I signed up for Afrihost internet this month. I was billed pro-rata, almost R600, and I had internet for a day and a half before it stopped working. It's been 8 days and I still have no internet.<br> <br> I have phoned and spoken to Afrihost on MyBroadband and all I keep getting told is that my Telkom fault reference is being escalated. Despite this, I have received absolutely no communication from Telkom.<br> <br> I don't understand why I have to be billed for a service which I am not receiving. <br> <br>