8 days and still no internet or feedback!

From the first of the month my fixed wireless (RAIN) internet connection has been down. Apparently Internet Solutions lost details on a bunch of accounts and now they have to manually re add them. The suggested quickest solution was to order a new Sim card entirely from IS/RAIN. I have had no feedback on whether or not this has happened, no one has phoned me to ask where it should be delivered. Nothing. I have to constantly check up and no one can give me a definitive answer.

Bad service from Afrihost even if it is technically not their network that is down.

Please contact me with ACTUAL information...