8 days and counting without service

Afrihost has said that the problem would be fixed within 48 hours. That was 15:00 last week Thursday, 21/09/2017. Nothing has been done and they keep on saying the fault has been escalated. To whom has it been escalated is there any one left above the person it already is to have a look at the problem. This is totally unacceptable. I cant believe that there is so much problems that they cant fix mine. Are there service that bad they there main income is fixing faults?