7 DAYS OFFLINE WHILE AFRIHOST SPINS CIRCLES LIKE IT'S GROUNDHOG DAY

I have been offline for 7 days now due to a @VUMATEL issue in the area. Nevermind them twiddling their thumbs, the service I have received from Afrihost alone has been beyond shocking. I've had to state my case 12 times in a new chat to a different person every day who does not listen to what I am saying and cannot provide me with any eta on when I will be connected again. To add insult to injury, I spent the most part of the last evening until 22h37 on the phone with a technician from their fibre department. She was unable to assist me on the phone as it seemed that she was struggling to understand me. I had to shout so loud down into the speaker that it must have woken my neighbours. After 8 useless attempts to reset the router, I gave up and went back to the initial point of my conversation: please escalate the issue to Vumatel. I called Vumatel myself this morning and was promised the coordinator would call me back but to date, still hasn't. It has been 7 days going on 8. I am paying for a service that I am not receiving. Afrihost simply does not listen to the customer, treats them as an idiot and keeps asking them to do the same thing knowing that it's not going to yield any fruitful results. Assistance and client service is VERY REACTIVE. There is no proactivity to resolve the issue. You're mainly given an apology for the inconvenience caused and told to escalate it again if there is now resolve by the end of the day. Surely by day 7, some proactivity needs to be engagfed by the service provider. SHOCKING SERVICE AND I WANT OUT OF IT ASAP.