65+ hours with no Afrihost Fibre connection

Since losing my TT Connection Fibre connection 65+ hours ago, the great Afrihost has descended into a disaster., Here's why

Wednesday Night 25 April around 23:45 – I can see that I have lost my connection, I can’t access the internet. I try to contact them via WhatsApp, only to be referred to the website I monitor the connection up until about 02:00 now Thursday Morning 26 April If I remember correctly, I tried to reboot the router without success I have no internet connection

Thursday 26 April I submit a support ticket on your website around 07:30. I receive a generic response from Newsprout at 07:40 I receive an email from TT Connect telling me that there is a problem and that they will get back to me I submit another support ticket. Another generic response from Newsprout With no response from AFRIHOST or from TT Connect, via the website requesting support. I arrange a call back and explain my situation that I have received no response and that I am seriously chipped of. I get a message back at 16:50 telling me that the problem is resolved, that I should reboot my router. I pick up the message at about 23:20 and follow the instructions to no effect – no internet. During the course of the afternoon, I had rebooted both the TT Connect Router and my WI-FI Router in case it had been fixed and I had not been informed. Needless to say – no internet. I open another support ticket. I get another generic respond from Newsprout at 23:58 - I continue to monitor my internet connection during the night – no internet connection

Friday 27April Waking up I notice that I still don’t have any connection. I submit another support ticket. I get the same generic response at 09:15 I continue to reboot but with no effect. I submit another support ticket, and notice that all my previous support tickets have been deleted. Needless to say I get another generic response from Newsprout at 13:54 36 hours later, still with no internet connection and burning data to start connected, I am now catatonic. I log onto your website, and speak to Lionel D. After a lengthy period, he tells me that TT Connect has told him that there is a problem with my connection. They will initiate the process to fix this.

Saturday 28 April TT Connect has still not contacted me I get a response from the Senior Support Team Leader telling me that I had a payment problem, that it is all sorted out, and my problem is fixed. It's not Another email to the same person TEam Leader and this time I get told that I have to do tests before they can proceed. No reference to telling me the problem is fixed in the previous email. When I tell them that tests were done on Friday and TT Connect was going to intervene, there is no further response.

Now 65+ hours and no Fibre connection. Don't use these guys!