6 days without internet or any feedback/communication. PATHETIC Service!!!

I've been without internet since Friday 8 Jan. I logged an incident same day and was advised that the issue cannot be solved remotely, they have to come to my property. its Wednesday night and I have not received a single call, sms or email from the updating me. I've been following up daily and all I get is that "the ticket is still open". consultants keep lying to me and taking me pillar to post. today i was told that my ticket will not be attended to because it does not have an address. AFTER 6 DAYS!!!! to say you service is pathetic would a great understatement!! I'm ready to cancel my contract, I've lost all hope in you!