5 years of loyalty spoilt by 1 person

<p>I've been an Afrihost member since 2012 and for the most part have always received exceptional service from them and as such I have converted half my colleagues (each with more than one sim) and all of my family to using this service. I myself have 4 different services.<br /><br /></p> <p>Signing up for the latest one (fibre) proved quite a challenge and the tech struggled for 3 days to get me internet access even after I was billed, I tried all avanues to escalate and eventually I was told on Monday that a supervisor would call me... Nothing, no one called.</p> <p> </p> <p>This morning I get an email addressing me by completely the wrong name and telling me "remember we throttle peer-to-peer" activity... Absolute Greek to me. I need you to CALL ME and assist with <span style="text-decoration: underline;"><strong>my issue</strong></span>.<br /><br />To be fair, I do now have access (although its performance is woefull - hence my request to <strong><span style="text-decoration: underline;">call me</span></strong>) but even after 4 emails requesting this the supervisor has told me "she is busy" I must send another sms and talk to someone else...<br /><br />Think I will talk to someone else... they're called WebAfrica / Crystalweb / Cell C... should I continue? Unfortunately one persons attitude will make me feel the best part of Afrihost is that you can leave easily as there is no contract.<br /><br />Good luck!</p>