5 weeks later and STILL no functioning fibre

Afrihost installed a fibre connection on my property in late May - and has been charging me for it ever since, and I'm still sitting here on 3rd July with NO FUNCTIONING FIBRE. Over the past month, I have spoken to 5 different operators, spent at least 5-6 hours on phone calls with Afrihost, had a replacement router sent out and STILL NO FUNCTIONING FIBRE. All I've found out conclusively is that their operators don't know what they're doing but Afrihost also doesn't send out technicians and expects me to install this on my own with less than useless help from their operators.

Now when I phone for technical assistance line I'm told there's a 46-minute wait just to speak to an operator. I've tried contacting them via WhatsApp and email ass well - also no response.

On what planet is this kind of service acceptable, considering they're taking my money for a service that hasn't worked yet for even a minute!