5 months later and no progress???

Original query started 10 April 2015 (Ticket ID ZQJ-***7) - all of the information can be obtained by looking at the emails exchanged on the ticket ID supp**** above. For the public, basically i logged a call, sent them countless test results, sent the servers IP addresses, even made a youtube video showing exactly what my problem is and still not proper feedback was received. This went on until June 2015 when i submitted another ticket asking for feedback on the previous ticket. Once again i got the standard response of \I am looking into your query"and never received any feedback. We are now at the end of September. I logged another call on 16 September with the same issues i have been having. To date I have no answers and still a broken internet...<br> <br> Is this the norm of Afrihost of sweeping old queries under the rug and hopefully thinking the person with the problem will forget about it???"""