5 Days Later and Afrihost Still Cannot Complete a Simple Migration

I am extremely disappointed with Afrihost's handling of what should have been a straightforward migration process.

It has now been 5 days since the previous ISP contract was cancelled and the migration was initiated, and there has been no meaningful progress, no clear timeline, and no resolution. Throughout this period I have had to follow up repeatedly, yet I am still waiting for the migration to be completed.

What is most frustrating is the lack of accountability and communication. If there are technical issues, capacity constraints, or third-party delays, customers should be informed proactively. Instead, I am left chasing updates while the migration remains unresolved.

A migration is a routine operational process for an ISP. When a provider cannot complete it within a reasonable timeframe or provide accurate status updates, it raises serious concerns about their processes and customer service standards.

After 5 days, I expected either a completed migration or a clear explanation with a realistic completion date. Unfortunately, I have received neither.

I hope Afrihost escalates this matter urgently, completes the migration, and improves communication with customers experiencing similar delays.