5 days after installation of fibre, NO INTERNET. Afrihost in auto-pilot mode since 2017.

As a senior emloyee at my company, I very rarely get time to call during lunch hours. Afrihost only has support available Mon-Frid, 9-5. After that you're at the mercy of DIY guides sent over Whatsapp. My complaint is this: they are offering services they cannot deliver. Namely fibre. Vumatel installed fibre at my apartment on Saturday 11 August 2018. It's now Tuesday and I still don't have internet. Vumatel messed up, but are not doing anything about it. When I reach out to Afrihost, they simply avoid ANY responsibility and blame Vuma.

Why are you OFFERING a service to clients that you have NO control over? If you are at the mercy of Vumatel, who are ***********, then:

1) Why work with Vumatel 2) Why are you not getting involved AT ALL when Vumatel fails? 3) Are you only interested in money?

I got so frustrated with Afrihost, that I cancelled my account yesterday (which their system will confirm when they see my name here). 5 days after fibre installation, STILL no internet. There is literally no urgency on Afrihosts' side to get involved. They are totally in auto-pilot mode.

TO EVERYONE READING THIS, please do your research before signing up. According to MyBroadband, 'CoolIdeas' is currently the best ISP. If only someone told me this before wasting my time with Afrihost.