LR
LELANIE ROBERTS-BAXTER
1 reviews | Active since Dec 2014
17 Mar 2015, 21:31
4MB adsl with permanent intermittent drops
Between Afrihost and Telkom the passing of the buck has been carrying on for 6 months! We have a problem with our adsl line speed that keeps on dropping causing us to loose connection and not being able to connect to the server. Numerous phone calls to both Telkom and Afrihost has still left us with the issue as unresolved. Clearly Afrihost do not have the capacity to provide the service that we as clients pay for. Quick to debit your account, but when you don't get the speeds you PAY for everyone pulls up their shoulders and blames the other party.
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Afrihost.com's replyOfficial
23 Mar 2015, 11:48Hello LRB074,
We apologise for the problems with your line.
You have posted the same query on Telkoms page and they have taken over the query. We are happy to assist but we are not privy to any discussions you have had with Telkom since you posted the complaint.
They have already rep**** to your query and have provided a reference. You can contact us at *** if you have any further information.
Regards
The Afrihost Team
We apologise for the problems with your line.
You have posted the same query on Telkoms page and they have taken over the query. We are happy to assist but we are not privy to any discussions you have had with Telkom since you posted the complaint.
They have already rep**** to your query and have provided a reference. You can contact us at *** if you have any further information.
Regards
The Afrihost Team
Afrihost.com's reply23 Mar 2015, 11:48
Official
Hello LRB074,
We apologise for the problems with your line.
You have posted the same query on Telkoms page and they have taken over the query. We are happy to assist but we are not privy to any discussions you have had with Telkom since you posted the complaint.
They have already rep**** to your query and have provided a reference. You can contact us at *** if you have any further information.
Regards
The Afrihost Team
We apologise for the problems with your line.
You have posted the same query on Telkoms page and they have taken over the query. We are happy to assist but we are not privy to any discussions you have had with Telkom since you posted the complaint.
They have already rep**** to your query and have provided a reference. You can contact us at *** if you have any further information.
Regards
The Afrihost Team