4 weeks no internet, Worse service and getting billed still

So it’s been 4 weeks since my case and I still have no response and no fibre and yet I’m getting billed for a service I cannot use. You send a reply on there ticket platform and you get a response addressed to someone else. You request a phone call and get nothing

I have multiple services with them and this is the worst I’ve experienced from them. As soon as my term is up I’m moving all my services from mobile to fibre away